About Electus People
At Electus People, we specialize in matching skilled professionals with top employers across Queensland. With increasing demand for customer-focused roles across various sectors including retail, healthcare, finance, and government, we are continuously seeking talented Customer Service professionals to join our network. Whether you’re looking for full-time, part-time, or casual work, we want to hear from you!
About the Role
We are inviting expressions of interest from customer service professionals interested in roles that offer variety, career progression, and the opportunity to make a real difference. These roles provide the chance to work in dynamic and fast-paced environments, where you’ll be the face of the company and the key point of contact for customers.
As a Customer Service professional, your responsibilities may include:
- Answering inquiries via phone, email, and online chat.
- Resolving customer complaints and issues in a professional manner.
- Processing orders, returns, and exchanges.
- Providing detailed product/service information to customers.
- Maintaining accurate customer records in CRM systems.
- Escalating complex issues to appropriate departments.
- Collaborating with other teams to improve customer satisfaction and service quality.
Key Requirements:
- Previous experience in a customer service or client-facing role.
- Strong communication skills, both written and verbal.
- Excellent problem-solving skills and ability to handle difficult situations.
- Ability to multitask and prioritize effectively.
- High level of professionalism and a customer-first attitude.
- Proficiency in customer service tools and CRM systems (e.g., Salesforce, Zendesk, Freshdesk).
- Flexibility to work across various shifts, including evenings and weekends (for some roles).
Why Choose Electus People?
- Diverse Opportunities: Work with some of the most reputable employers in Queensland across various industries.
- Flexible Roles: Whether you want full-time, part-time, or casual work, we have positions to fit your lifestyle.
- Career Development: We offer ongoing professional development, training, and opportunities to grow within the customer service field.
- Supportive Environment: At Electus People, we pride ourselves on offering comprehensive support to both candidates and clients, ensuring a successful fit for all parties.
How to Apply:
If you are a customer service professional and looking for exciting new opportunities, we would love to hear from you!
For more information, feel free to contact us at 1300 978 331.